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  • NEWS RELEASE Date: 12 April 2013 Contact: Coleen Detzel Florence Antique Mall 859-371-0600 FLORENCE ANTIQUE MALL TO ADD EVENING HOURS Beginning May 1st, New Hours Will Be 11 am to 8 pm Daily At a time when many businesses in America are cutting services in an effort to reduce costs, the local family owned Florence Antique Mall is taking just the opposite approach – they are listening to their customers and making improvements to become more “shopper friendly” than ever. “We’re coming up on our 15th Anniversary this summer” says owner Coleen Detzel, “and we understand that keeping our customers happy is our top priority. After all, without them, we wouldn’t be here, and I think too many businesses forget that simple fact these days”. General Manager Wendy Phillips adds: “We make a point of getting to know our customers, and we listen to their suggestions and comments. For example, over the years , we added a consignment program, a 30 day layaway, and a weekend café, all based on customer suggestions. Extending our hours until 8pm is at our customer’s request. And we are thrilled to be able to do it!” “We offer a wide selection of antiques, collectibles and furniture from over 100 independent dealers to keep our customers happy” explains Coleen. “As a result, they’ve referred their friends and families, so now we serve all manner of shoppers: from teenagers to retirees, college students to busy families and young couples just starting out. They’ve asked us to stay open until 8pm to make shopping here more convenient, so that’s what we’re going to do“. “When you think about it” says Wendy, “we’re really over 100 local small businesses, all working together and listening to what our customers want and need. That’s what’s making the Florence Antique Mall so successful, and it’s a lesson a lot of other businesses can learn from”. The Florence Antique Mall is located on Mall Rd. in Florence, Kentucky, and features a wide variety of antiques, collectibles, furniture and art from over 100 dealers. Current store hours are 11 am to 6 pm daily. Beginning May 1st the store will be open daily from 11 am to 8 pm. For more information please call (859) 371-0600, or visit www.florenceantiquemall.com. -30-